Privacy Policy — Circle Vet JVC (Dubai, UAE)

Effective Date: 8 March 2026
Last Updated: 8 March 2026

At Circle Vet JVC (“we,” “our,” “us”), we respect your privacy and take it seriously. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit our website, contact us, book an appointment, or use our services (including veterinary care and grooming).

By using our services or website, you agree to the practices described in this Privacy Policy.

1) Who We Are (Data Controller)

Clinic Name: Circle Vet JVC
Address: Wing B – Shop S4, Sobha Daffodil, Jumeirah Village Circle (JVC), Dubai, UAE
Phone: 058 850 9002
Instagram: https://www.instagram.com/circlevetuae/
Facebook: https://www.facebook.com/profile.php?id=61585284150323#

If you have any questions about this policy, contact us using the details above.

2) What Information We Collect

We may collect the following categories of information:

A) Pet Owner Information

Name

Phone number (including WhatsApp if you contact us that way)

Email address (if provided)

Address (if provided)

B) Pet Information

Pet name, species, breed, age, sex

Vaccination history and medical records

Clinical notes, diagnostics, lab results, imaging results (if applicable)

Treatment plans, prescriptions, and follow-up notes

Grooming notes (coat condition, skin sensitivity, grooming preferences)

C) Appointment & Payment Information

Appointment details (date/time, services requested, history)

Invoices/receipts and payment status

If you pay by card using a third-party payment provider, we do not store full card details on our systems (card handling is managed by the payment provider where applicable).

D) Website & Technical Information (if you use our website)

IP address, browser type, device type

Pages visited, time spent, referring pages

Cookies and similar technologies (see Section 8)

3) How We Collect Information

We collect information when you:

Call, message (SMS/WhatsApp), email, or contact us via social platforms

Book an appointment or request information

Visit our clinic and provide details in person

Use our website (including via cookies/analytics, if enabled)

Use any third-party booking, messaging, or payment tools that may be connected to our services

4) Why We Use Your Information

We use personal information to:

Provide veterinary and grooming services

Create and maintain pet medical records for safe, consistent care

Schedule and manage appointments

Communicate with you about your pet’s care (reminders, updates, follow-ups, aftercare)

Provide estimates, invoices, receipts, and manage payments

Improve our services and customer experience

Maintain clinic security and prevent misuse or fraud

Comply with UAE laws and applicable regulatory requirements

5) Legal Basis for Processing

Where applicable, we process information on one or more of the following bases:

Consent (e.g., if you opt in to receive promotions)

Performance of a contract (to deliver the services you request)

Legal obligations (record-keeping, accounting, regulatory compliance)

Legitimate interests (operating our clinic, service quality, safety, and security)

6) How We Share Information

We do not sell your personal information.

We may share limited information only when necessary, such as with:

Laboratories for diagnostic testing

Referral clinics / specialists if a referral is needed (typically with your consent, or as needed for continuity of care)

Payment processors to complete transactions

IT, website, and software providers (hosting, analytics, booking systems) who support clinic operations

Authorities or regulators if required by UAE law or legal process

We aim to work with providers who use appropriate security and confidentiality measures.

7) Data Retention

We keep personal and pet records only as long as reasonably required to:

Provide care and maintain accurate medical histories

Meet legal, regulatory, and accounting obligations

Resolve disputes and enforce our policies

When data is no longer needed, we take reasonable steps to securely delete it or anonymize it (where appropriate).

8) Cookies & Analytics (Website Use)

If you visit our website, we may use cookies and analytics tools to:

Ensure the website functions properly

Understand website traffic and usage patterns

Improve content, performance, and user experience

You can manage cookies through your browser settings. Disabling cookies may affect some website features.

9) WhatsApp, Calls, and Messaging

If you contact us by phone or WhatsApp:

We may keep message history to provide better service and continuity of care

We may send appointment confirmations, reminders, and follow-up care instructions

If you prefer not to receive reminders via WhatsApp, tell us and we’ll use another contact method where possible

10) Marketing Communications

If you opt in, we may send promotions or clinic updates by email, SMS, or WhatsApp.

You can opt out anytime by:

Messaging “STOP,” or

Telling our team on a call or visit, or

Contacting us using the details in Section 1

Even if you opt out of marketing, we may still contact you for essential service messages (appointment confirmations, medical follow-ups, invoices/receipts, safety-related updates).

11) Data Security

We take reasonable measures to protect information against unauthorized access, loss, misuse, or alteration, including:

Limiting access to personal data to authorized staff

Staff confidentiality practices

Using reputable systems/providers for clinic operations (where applicable)

No system is 100% secure, but we work to keep your information protected and to respond appropriately to potential issues.

12) Your Rights & Choices

Subject to applicable UAE laws, you may request to:

Access the personal information we hold about you

Correct inaccurate or incomplete information

Withdraw consent where processing is based on consent

Request deletion of certain information where legally permitted

To make a request, contact us using the details in Section 1. For security, we may need to verify your identity before completing certain requests.

13) Third-Party Links (Instagram, Facebook, Maps)

Our website or profiles may link to third-party platforms (such as Instagram, Facebook, or Google Maps). Their privacy practices are governed by their own policies, and we recommend reviewing them directly.

14) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised “Last Updated” date. If changes are significant, we may provide additional notice where appropriate.

15) Contact Us

Circle Vet JVC
Address: Wing B – Shop S4, Sobha Daffodil, Jumeirah Village Circle (JVC), Dubai, UAE
Phone: 058 850 9002
Instagram: https://www.instagram.com/circlevetuae/
Facebook: https://www.facebook.com/profile.php?id=61585284150323#